Shipping & Returns
Cards - Free postage on 5 cards and under. £3.50 there after.
Prints - £3.50 flat rate
Screen prints/more than 5 cards - £10.00
Digital Prints/under 5 cards - £3.50
For UK Orders, greeting cardss and digital prints are sent Royal Mail 1st class unless otherwise requested.
For UK Orders, screen and Giclée prints are sent Royal mail special delivery. Please ensure someone can sign for delivery.
If the package isn’t signed for on receipt, it will be returned to your local depot for collection. If it is not collected within 18 days, it will be returned to us. Items can be resent, but we would ask you to pay for the postage costs of resending the parcel.
International orders for screen prints will be sent using the international signed for service.
Digital prints and cards are sent Royal mail first class.
International deliveries may be subject to local import duties or taxes. If this occurs then customers will need to covered the customer.
Returns & Exchanges
Thanks for shopping at Kay Train’s website.
Refunds or replacements are issued if items are damaged or faulty but we must be informed within 48 hours of receipt or order.
If you are returning for another reason then the item must be returned in original packaging and in a saleable condition within 10 days of receipt. We also require a proof of purchase and reason for return and if you would like an exchange or refund. Please email us with this information and ensure you keep record of proof of postage as we cannot be held responsible for loss or damage of item in transit. Once item is received and verified at our HQ we can action the exchange of an item of equivalent value or refund.
You will be responsible for paying any shipping costs incurred on returning items. If necessary we will deduct the cost of shipping from your refund.
Refunds will take up to 5 business days.
If you have any further questions about any return issues then please contact us.
We have endeavoured to give an accurate likeness of the colour and quality of our products. Due to the hand printed nature of some of the artwork, reproduction may vary slightly